Returns and Refunds Policy

At Duncan Hikes, we want you to be completely satisfied with your purchase. If you are not, we’re here to help with our simple return and refund process.

Eligibility for Returns

• Items are eligible for return only if they are defective, damaged, or incorrect at the time of delivery.
• The request for return must be made within 7 days of receiving your order.
• Products must be in their original condition, unused, and with all tags and packaging intact.

Return Process

1. Contact us at [email protected] with your order number and reason for return.
2. Our team will review your request and provide instructions for pickup or exchange.
3. The item will be inspected once received.

Refunds

• If your return is approved, a cash refund will be provided at the time of pickup or replacement delivery.
• Refunds will not be issued for items damaged due to misuse or handling after delivery.
• If you prefer, you may request an exchange instead of a refund, subject to product availability.